New benefits for those who love to fly!
2017 saw the release of a brand new customer loyalty and rewards programme being rolled out across all Australian ISA Group owned wind tunnels, including iFLY Downunder, iFLY Perth and iFLY Gold Coast.
The programme embodies the spirit of what it is to be a true Frequent iFLYER.
Kieren James, architect of the scheme and National FIF Programme Coordinator says;
“We looked at a variety of ways to design a new loyalty scheme, but ultimately we wanted to recognise those who fly with us regularly and keep the community and atmosphere going above all else. These are our true Frequent iFLYERS”
The new programme is designed to provide real rewards that people value;
“it’s simple really – the more you fly, the more benefits you receive, and the core benefit is what everyone told us they wanted… free tunnel time”, says Kieren; “anyone can earn up to 90mins free flight time per year”
The programme works very much like an airline programme. Every time you fly (qualifying block time), your Frequent iFLYER time accumulates and you progress through status tiers from Bronze to Silver, Gold and Platinum, with incremental benefits at each tier. Enrollment is automatic and the first status level of Bronze is awarded at just 60 minutes of block time flown.
ISA Group are proud to pioneer this type of programme in the wind tunnel industry.
“We didn’t see anyone else doing anything like this” says Kieren.
“Some other tunnels offered discounts or club memberships, but none truly rewarded their customers on an ongoing basis the way this programme does.”
Since launching the new programme at the start of the year, there were over 850 FIF members within 8 weeks, and at this point over 1000! Many have already reached the top status tier of Platinum!
When asked about what’s in store for the future, Kieren responded “Well, we’re just getting started actually. I can’t let all the secrets out but I can say that the programme gets better and better. The people who achieve and retain the higher status levels are soon going to find out all about that”.
For full details of the programme, visit the Frequent iFLYER page